At StradaElite, customer satisfaction is our top priority. We want you to love your purchase, but if you’re not completely happy with your order, we’re here to help. Please review our Refund Policy below for details on returns, exchanges, and refunds.
1. Eligibility for Refunds
To be eligible for a refund, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be returned in its original packaging, with all tags and labels attached.
- Be returned within 14 days of receiving your order.
After 14 days, unfortunately, we cannot offer a refund or exchange.
2. Non-Refundable Items
Certain types of products cannot be returned, such as:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
Please check the product description carefully before purchasing.
3. Return Process
To start a return, please contact our support team at [email protected] with your order number and reason for return.
Once your return is approved, we will provide instructions for shipping the item back to us.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect item.
4. Refunds
Once your returned item is received and inspected, we will notify you by email.
If your refund is approved, it will be processed automatically to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective, damaged, or the wrong size was sent. If you need an exchange, please contact us at [email protected] within 14 days of delivery.
6. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect product, please contact us immediately with clear photos of the issue. We will arrange a replacement or refund at no extra cost to you.
7. Policy Updates
StradaElite reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and your continued use of our website will signify your acceptance of those changes.