All orders are processed once payment has been confirmed. We usually prepare and dispatch orders within 1–3 business days. You will receive a confirmation email once your order has been shipped.
2. Delivery Timeframe
Delivery typically takes 5–10 business days after dispatch. Delivery times may vary depending on your location, courier services, and external factors such as customs clearance or weather delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Any customs duties, import taxes, or additional charges are the responsibility of the customer unless otherwise stated.
4. Address Accuracy
Please ensure that your delivery details are correct when placing your order. StradaElite is not responsible for delays or failed deliveries caused by incomplete or inaccurate address information.
5. Tracking Information
Once your order has been shipped, you will receive a tracking link via email so you can monitor the progress of your delivery in real time.
6. Lost or Damaged Orders
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 14 days at [email protected]. We’ll investigate and arrange a suitable replacement or refund as per our returns policy.
7. Policy Updates
StradaElite reserves the right to update or modify this Delivery Policy at any time. Any changes will be reflected on this page, and continued use of our services will constitute acceptance of the updated terms.